Killing the living to raise the dead
02
May
I’ve been gone for a bit between AdTech and general work overload and have had to let a lot of interesting Latino marketing stories pass me by in that time. One marketing story really caught my eye, though, so even though it’s not Latino-related, I thought I’d share. File this under “What the hell are they thinking?”
Though I am probably one of Cingular’s least satisfied customers (consistent overbilling “not their problem”, three broken phones and dropped calls galore) I must say that killing their brand is not a good idea. AT&T is not a sexy brand. It’s not even a brand, in my opinion. It’s like Sears: it’s just always been there.
While Sears has vamped up marketing in recent years, particularly in the Latino market, AT&T is, to me, a dead (non) brand. If this isn’t about “ego” than I have no other explanation. Read on…then pull out your hair.
SAN FRANCISCO (AdAge.com) — It cost $4 billion to turn it into one of the best known names in the country, a future-forward, dynamic brand with a strong connection to young consumers and a share lead in the wireless marketplace. Yet, in 2007, Cingular will be tossed aside like an old sock.Not only is AT&T — in the throes of acquiring Cingular owner BellSouth –planning to ditch the Cingular name and ubiquitous, sprightly orange jack, but it will replace it with its own stodgy moniker, renaming the division AT&T Wireless. Such a move could conjure up images of the rotary dial and cause so much confusion that experts estimate it may take another $2 billion in marketing expenses to explain the changes to consumers.
AT&T argues that the $4 billion spent building Cingular — it will lay out around $1 billion this year alone — won’t be wasted, because, in the words of spokesman Michael Coe, it has “created a brand that has led to a customer base which is the largest in the U.S.” The company also claims that the single moniker for all AT&T services will “eliminate customer confusion and make a much more elegant solution.”





